Reporting Spam Abuse

We take spam abuse very seriously as we really ahte it oursleves!

In order that we can investigate fully, please make sure you send us the full header and content of the relevant email(s) or message(s). The header enables us to trace the journey that a message has made from the computer it originated from to the computer it was downloaded to.

We»ve included instructions below which explain how to retrieve full mail headers within Microsoft Outlook. If you use another email client, please check the documentation for this information.

To retrieve headers in Outlook:

  1. Right-click the message and choose Options.
  2. Look for the Internet headers box in the pop-up box.
  3. Hold the left mouse button and drag the mouse to select everything in this box.
  4. Hold the Control key and press C.
  5. Close the pop-up box
  6. Right-click the message again and choose Forward.
  7. Use Control + V to paste the headers into the top of the email.
  8. Send this message to abuse@brightmail.co.uk.

To retrieve headers in Outlook Express for Windows:

  1. Right-click the message and choose Properties.
  2. Click the Details tab at the top of the pop-up box.
  3. Click Message source.
  4. Hold the left mouse button and drag the mouse to select everything in the window.
  5. Press Control + C to copy what you’ve selected.
  6. Close the window.
  7. Create a new message to abuse@brightmail.co.uk.
  8. Use Control + V to paste what you copied into this new email.
  9. Send the email.

To retrieve headers in Outlook Express for Mac:

  1. Select the message in your inbox.
  2. Click View.
  3. Click Source.
  4. Select everything using Command + A
  5. Copy the selection using Command + C
  6. Create a new message to abuse@brightmail.co.uk.
  7. Paste what you copied into the new email using Command + V
  8. Send the email.